Bx/1 x 1: Logo Chair Custom Ace Tent Canopy (806293) Review

On march 18 , 2010 I ordered a6 pole heavy duty enclosed canopy from Ace canopy, AKA Tarpsplus , and Abadak. On June 18 we decided to set it up to make sure we knew how to prepare for the summer craft show season. When I opened up the pipes they had not been de burred when they were cut. The insides of every pipe had a razor sharp burr on it. I thought it shouldn't have been overlooked before shipping but I went ahead and filed them all smooth. Then we started to set up the canopy. I had to file the inside and outside of every pipe and connector to even get it to go together. Anotherlittleaggravation. Then when we got the frame together and started to attach the canopy we found out that all the bungee cords were 12 in long instead of 6 in like the packages said. We had to wrap the cords twice to get them to work and then things really went wrong. The top tarp was not wide enough. The gable end tarps were not wide enough.After failing to get any of the tarps to fit I did a little measuring. THEY sent me a 11' x 9'2" frame, and tarps for a 10 x 10.
That's when I e mailed them, repeatedly. Took them 3 days to respond and then only after calling. They needed my order # which I sent them. In a weeks time, countless e mails and several phone calls the only response I can get is " sorry for your inconvenience but its not under warranty". I asked them to explain to me what the warranty has to do with anything. I ordered a 10 x 10 , paid for a 10 x 10 , and my receipt is for a 10 x 10. I got a 11 x 9'2" frame .I have repeatedly asked for a supervisor but can'tget one to respond. To date Ace canopy has refused toaddress this problem .
As of July 9 2010 Ihave corrected the problem myself. Ipurchased exhaust pipe to replace the pipes that were too short , recut the ones that were too long , purchased new bungee ballstraps for a total of $124.00 . With the initial cost of $389.94, and $124.00 for replacement parts my new canopy is a whopping $513.94 This doesn't include the 2 days labor I lost working on this problem


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Product Description:
Sold as one unit. (1 unit = Bx/1.) E-Z Up style. 9' x 9'. Valance height 6'1". Powder coated steel frame. 300 x 300 textured polyester fabric top. Red and white custom canopy. Comes with carry case. Great for any sales events, Grand Opening, Memorial Day, Day After Thanksgiving sales. Terrific marketing tool to use at community events such as Little League baseball, games, street festivals, sidewalk sales etc. Fire retardant. Includes frame, top, canvas, bag and stake kit. Boxed. Manufacturer number: 806293. SKU #: 8232506. Country of origin: China. Distributed by Logo Chair Co.

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