Oregon Scientific RGR126 Cable Free Long Range Rain Gauge Review

The setup was easy and the gauge/remote temperature sensors worked well (initially, anyway!).The display unit is attractive and doesn't take up a lot of space.HOWEVER, after just a few months, the LCD display for the rainfall information faded until it was unreadable.Then, the base unit began to fail to communicate with the rain sensor, followed shortly by a failure to communicate with the temperature sensor.All troubleshooting steps were followed and all failed.

Upon calling for warranty service, I was told to send the unit back and that Oregon Scientific would simply mail me a new one - right answer!However, that was in early October.It is now nearly the end of January, and no unit.I called to follow up and was told that they were out of stock and had NO IDEA when they might be shipping the replacement unit, and that there was no other type of unit that could be substituted.I asked that my request be escalated but there has been no response.

This is pitiful customer service.Do not purchase any Oregon Scientific product expecting that they will honor their warranty.

***UPDATE 2/8/2007***
I checked the Oregon Scientific website and discovered that one can buy a new unit for immediate delivery.Called customer service (again) and was told that the sales and warranty divisions have separate inventory and that the inventory for the warranty division is still on backorder.And they have no idea when the units will come in.And NO! we cannot get you a replacement from our sales division, even if you have been waiting for FOUR MONTHS.I asked that the call be escalated and was able only to leave a voice mail with a supervisor.

***UPDATE 2/18/2007***
Still no replacement.The customer service supervisor did not return my call.I have now sent a letter via snail mail to the president of the company asking that they fulfill their warranty commitment.

***UPDATE 3/1/2007***
At long last I have a replacement unit.I received follow-up calls from both the corporate and the customer service offices.I guess the keys to getting action from this company are persistence and taking your complaint to the top.It's too bad to have to go to such lengths for a simple product replacement.

***UPDATE 6/13/2008
The outdoor temperature sensor has failed and no longer transmits to the base station.The rain gauge is still working.

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Product Description:
Rainy days just got better. Thefavorite Oregon Scientific rain gauge just got better too. The expanded features include 10-day memory and indoor/outdoor temperature. Sit back and enjoy the rain and check weekly to find out if your garden needs additional watering.

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